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Privacy policy

Jameson Tools is committed to protecting personal information collected through orders, enquiries and support services. This policy explains how we process information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Who Controls Your Information

This privacy policy applies to Jameson Tools, based in Pinetown, Durban, and to all enquiries, orders and support requests handled through our office, team members and courier coordination processes. The operator responsible for the handling of personal information on this website and related business systems is Astros Marketing (Pty) Ltd, acting on behalf of Jameson Tools.

By dealing with us, you allow us to process personal information where it is lawful and necessary for our business operations. We keep that processing limited to what is needed for quotations, supply, delivery and customer support.

2. Information We Collect During Orders And Enquiries

We collect personal information directly from you when you request a quote, place an order, ask for workshop setup advice, or contact us for training support. We may also receive delivery details from third parties where you ask us to coordinate courier delivery to your address.

  • Name and surname
  • Company name and VAT details, where applicable
  • Contact number and email address
  • Physical delivery address and collection details
  • Order history, product choices and account notes
  • Payment and invoicing details needed for trade records

We do not ask for information that is not needed for supply, support or legal compliance. If you give us extra details, we only use them for the purpose they were provided for.

3. How Jameson Tools Uses Personal Information

We use personal information to process quotations, confirm stock, prepare starter kits, arrange courier handovers, and provide after-sales support. We may also use your details to manage trade account support, replenishment requests and replacement matching for tools and accessories.

  • To fulfil orders and deliver goods to your address
  • To issue invoices, statements and proof of purchase
  • To respond to product or service queries
  • To provide training coordination and on-site induction arrangements
  • To maintain stock lists and support repeat ordering
  • To meet legal, tax and record-keeping duties

We only process information where we have a lawful basis to do so, including contract performance, legal obligation, legitimate business interest or your consent where it is required.

4. Sharing Information With Service Providers And Couriers

We may share personal information with trusted service providers that help us operate our business, including courier partners, payment processors, accounting support and communication service providers. These parties are only given the information needed to perform their services and are expected to keep it secure.

Where a delivery is sent to Pinetown, Westmead, Hillcrest, Durban North, Umhlanga or another area in South Africa, your address and contact details may be shared with the relevant courier to complete delivery. We do not sell personal information. We also do not allow unrelated use of your details by third parties.

We may disclose information if required by law, court order or a valid request from a regulatory authority.

5. Security, Storage And Retention

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, alteration or misuse. This includes limiting access to staff who need the information for their work and keeping business records in a controlled environment.

  • Access controls for internal records and client files
  • Reasonable password and device protections
  • Retention only for as long as needed for business or legal purposes
  • Secure disposal or deletion when records are no longer required

Although we take care to protect records, no system is completely risk-free. If a security incident affects your personal information, we will deal with it in line with POPIA and any applicable legal duties.

6. Your POPIA Rights And How To Exercise Them

You have rights in respect of your personal information, subject to legal limits and verification of your identity. You may ask us what information we hold, request correction of inaccurate details, object to certain processing, or ask us to delete information that we are not required to keep.

  • Request access to your personal information
  • Ask for correction of inaccurate or incomplete details
  • Withdraw consent where processing depends on consent
  • Object to direct marketing communications
  • Lodge a complaint about how we handle your information

To exercise these rights, contact us at orders@jameson.co.za. We may need to confirm your identity before we respond, and we will reply within a reasonable time.

7. Cookies, Marketing And Policy Updates

We may use cookies and similar tools to support basic site functions, improve page performance and understand how visitors use our services. These tools do not give us access to personal information unless you choose to provide it. You can manage cookie settings through your browser.

Where you have asked to receive updates, we may send occasional product or service messages relevant to workshop tools, replenishment and support. You can opt out at any time. We may update this policy from time to time to reflect changes in our processes, legal duties or service providers. The latest version will apply from the date it is published.

If you have any questions about this policy or how your information is handled, please contact Jameson Tools in Pinetown. We will handle your request carefully and in line with applicable South African law.